Returning an Item Incorrect Item / Damaged in Transit / Defective Item

If you take delivery of a package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange.

You have the right to return a faulty item within a reasonable period of time.

As soon as you find out we've sent you an incorrect item please email or telephone our sales dept; you can find the details on the 'Contact Us' page or in the order email we sent you when you made your purchase. Remember to have your order number handy when you contact us.

If you want us to replace the item we sent you with the item you ordered, let our sales dept know and we'll send you the correct item as soon as we can. We won't charge you delivery on the replacement item.