Union Jack Wear Wins Wow Award for outstanding customer service
Union Jack Wear Ltd have been nominated by David Lynch:
I placed an order for the 1st time & the process & feed back to the order was outstanding. Very high quality goods & fast efficient service indeed, because of this I placed a second order. I needed two waistcoats, black at the front & the St George cross at the back, made to measure within two weeks (very short notice)as my son & friend are playing pool for England at Bridlington, in the world pool championships on the 4th April, I found Graham very helpful indeed & very honest. I was told that the lady that made them was ill at the time & I was told that the order would be processed as soon as possible, but in his opinion it would still be possible. I was e-mailed very quickly & when I phoned to pay for the order, Graham again was very polite & helpful indeed & also apologetic for the lady's illness (which can't be helped).
The order was carried out within a few day's & too my amazement was delivered within 1 week (received yesterday 27/03/2006) well in time for the Bridlington World Pool Championships. This is a service, that I personally think should be noted within the company & I thought if I did this nomination & they did receive an award, the service that I have received would not go un-noticed, as you do not get service like this very often.
Also I would like to say a big thank-you to the lady who made the waistcoats, they were exceptional quality & very well made. They will be worn with pride.
Also I would like to say that I hope the lady feels better & thank her and Graham for their impeccable attention to my order. WOW Thanks!
Wow... I just received a parcel from you. Thank you!! I placed the order very late Sunday night (Monday a.m. your time), and was stunned when the FedEx man arrived at my door this Friday morning bearing a box of goodies! Yorkshire to California in 4 days!!
I was HOPING my party pack would arrive in time for the royal wedding, but was resigned to the fact that it most likely wouldn't. I never imagined it would arrive an entire week early! Now we're all set to help William and Kate celebrate. Thank you, thank you, thank you!*****